What we get asked most often

Often, yes. Please provide the make, model, and age of your existing equipment so EcoRay can assess what can be incorporated into the new solution and where adjustments or replacements may be necessary.

Your address, housing type, and approximate electricity and heating consumption are a good starting point. Information about your roof, heat source, electric vehicle, and future needs makes the calculation and recommendation more accurate.

A consultant will review the requirements with you, clarify the property's conditions, and tailor the solution. Only then will you receive a comprehensive quote and be able to decide on installation and payment.

The initial calculation gives you an overview of the possibilities before you decide whether to proceed. You can then review the figures with an advisor and have the solution tailored to your home.

Yes, an energy solution can often be built in stages. Tell EcoRay about your plans from the start so that solar panels, batteries, heat pumps, and energy management systems can be sized with future expansion in mind.

It doesn't start with a product, but with your home. EcoRay looks at your consumption, your current heat source, the potential of your roof, and your plans for things like an electric vehicle or heat pump, and compiles it all into a recommendation you can actually understand.

This depends on the chosen payment method and the applicable financing terms. Your offer must clearly show any down payment, monthly installment, loan term, and all costs before you accept.

The calculation is based on the home's consumption and the expected production or efficiency gains. Electricity prices, consumption patterns, and future changes are uncertain, so the result should be viewed as a realistic estimate – not a guarantee.

It may be possible to combine multiple parts of your energy solution into a single financing plan. The specific options and monthly payments depend on the total cost of the solution, the loan term, and approval from the financing partner.

The price depends on the property, the size of the solution, the chosen products, and the scope of the installation. EcoRay combines the investment, expected savings, and any financing into a single calculation, allowing you to compare solutions on an equal basis.

Look at the total repayment – not just the monthly installment. Compare interest rates, APR, loan term, fees, down payment, and terms for early repayment so you can assess the true cost.

This depends on the agreement with the financing partner. Terms and any costs associated with early repayment should be stated in the financing offer, so always ask before choosing a loan term.

Yes, especially if a large portion of the electricity is used while it is being produced. A battery can increase self-consumption, but should only be chosen if it improves the overall outcome for your specific home.

Surplus electricity can be stored in a battery or sent to the power grid. Which option is most advantageous depends on your consumption pattern, the battery, and the terms for buying and selling electricity.

Solar panels are designed for many years of operation, but output gradually decreases over time. The specific product and performance warranty depends on the panels and other components listed in your quote.

Yes, solar panels also produce energy in diffuse daylight, though less than on bright summer days. Production varies throughout the year, which is why the financial viability is assessed based on the expected annual production rather than a single day.

The right system matches your consumption, your roof, and your expected future power usage. A larger system is not automatically better; its value also depends on how much of the production you can use or store yourself.

Most roofs can be assessed, but orientation, pitch, shade, size, roof type, and condition all affect the result. EcoRay first uses the address for an estimate and then verifies the actual conditions before finalizing the solution.

Yes, when the equipment is compatible, energy management can coordinate production, electricity prices, and heating demand. The goal is to shift consumption without compromising comfort, but the specific control depends on the products and the setup.

Often yes, but it depends on the size of the radiators and the flow temperature the house requires on cold days. In some homes, individual radiators, pipes, or the control system may need adjustments to ensure an efficient solution.

It depends on the size of the home, insulation, current heat source, heating system, outdoor space, and your hot water requirements. EcoRay should therefore calculate the home's heating needs before recommending a specific type and size.

Your savings depend primarily on your current heat source, your home's heating requirements, the efficiency of the heat pump, and electricity prices. A calculation should show the expected annual consumption, investment, and uncertainties so you can compare on a fair basis.

Air-to-air heat pumps primarily heat the air in your home. Air-to-water systems provide heat for radiators or underfloor heating and can also heat domestic hot water. Geothermal heating extracts energy from the ground and typically requires space for coils or drilling.

An outdoor unit can be heard, especially when you are close to it or when it is under a heavy load. The perceived noise depends on both the model and the placement, so distances, reflections, and consideration for living areas and neighbors should be part of the planning.

Often yes, but it depends on the inverter, the installation, and the chosen battery solution. If you are considering a battery in the future, it should be included in the planning from the start so that the expansion is as simple as possible.

The battery should be sized to match both your solar production and the consumption you want to shift from day to evening or night. A battery that is too large may sit unused, while one that is too small will fill up or drain too quickly.

The battery stores power so it can be used later – for example, in the evening when the solar panels are not producing. This can increase your self-consumption and give energy management more options for shifting consumption to advantageous times.

With compatible equipment, intelligent energy management can schedule charging based on factors such as electricity prices, expected solar production, and household needs. The specific functionality depends on your battery, electricity contract, and setup.

Not automatically. Emergency power requires that the battery, inverter, and installation are prepared for backup operation. If this is important to you, it must be agreed upon and clearly specified in the solution.

It depends on the make, model, and technical integration. EcoRay can assess compatibility based on information about your existing equipment and let you know which functions can be controlled and which can only be monitored.

It depends on which features run locally and which require a connection to external data or services. Basic security and product functions should continue, but intelligent optimization may be limited until the connection is restored.

Not necessarily. The value depends on which compatible equipment is connected and how much of your home's energy consumption can be shifted. More devices offer more options, but the solution should still make sense in its simplest setup.

EcoRay Flow is the intelligent control system that connects your home's energy production and consumption. It helps you plan when to use, store, or purchase electricity based on your preferences and the data available to the system.

No, the idea is that you set the parameters while Flow handles the ongoing choices. You should be able to change priorities or override the controls whenever your needs change.

Depending on the connected equipment, Flow can coordinate devices such as batteries, heat pumps, solar panels, and other flexible loads. The system can account for electricity prices, expected production, consumption, and the comfort limits you set.

You will generally need to provide access to relevant areas of your home, such as the electrical panel, utility room, or heating system. EcoRay will coordinate with you in advance if your presence is required.

A complete installation should include planning, delivery, assembly, electrical work, connection, and a walkthrough of the solution. Your quote must specify what EcoRay handles and whether there is any work you need to arrange yourself.

You should receive a walkthrough of the system, access to relevant apps or controls, and the necessary documentation. Also, make sure you know who to contact in case of questions, errors, or a need for service.

Yes, the relevant conditions must be assessed before the installation is finalized. For solar panels, this includes the condition and load-bearing capacity of the roof; for batteries and heat pumps, it also includes placement, the electrical panel, and existing installations.

Requirements depend on the solution, your home, and local conditions. EcoRay should clarify which notifications, registrations, or approvals are necessary, who handles them, and what, if anything, is your responsibility.

Rain often takes care of routine cleaning, but pollen, leaves, bird droppings, or localized dirt may make an inspection necessary. Avoid working on the roof yourself; get professional help if the panels need cleaning.

Solar panels typically require limited ongoing maintenance, while heat pumps and other components may need inspection or servicing. Always follow the manufacturer's instructions and the service plan provided with your solution.

Start with EcoRay so the problem can be identified and the right installer or manufacturer can be involved. Please have photos, error messages, and information about when the problem occurred ready.

Some errors can be detected digitally, but the level of active monitoring depends on your service agreement and the installed equipment. Get a clear description of what is monitored, who is notified, and how incidents are handled.

You can track relevant data such as production, consumption, and storage in the control system or app associated with your solution. The data available to you depends on the installed products and the integration with EcoRay Flow.

Warranties vary between panels, inverters, batteries, heat pumps, and installation work. Your quote should clearly distinguish between product warranties, performance warranties, installation warranties, and any service requirements.

Not necessarily. A solution that matches the home's actual needs and is well-utilized can be better than extra capacity that is rarely used. Proper sizing is about climate, economy, and resources.

A heat pump moves heat using electricity and can therefore reduce energy consumption compared to many traditional heat sources. The climate impact depends on the efficiency, the home, and the electricity the heat pump uses.

Many materials can be recovered, but processes and recycling rates vary between products and waste management schemes. When comparing solutions, the manufacturer's documentation and the end-of-life component scheme are therefore important.

This is called the energy payback time and varies depending on the panel type, manufacturing, and local solar production. Ask for documentation on the specific panels if the figure is to be used in a climate or sustainability assessment.

Solar panels have a carbon footprint from materials, production, and transport, but they generate electricity for many years without direct emissions during operation. The overall benefit depends on factors such as lifespan, production, and the type of electricity they replace.

Manufacturing a battery requires materials and energy, so its value depends on how and for how long it is used. It should be sized according to actual needs and evaluated alongside lifespan, warranty, efficiency, and recycling options.