These terms and conditions apply to agreements between EcoRay ApS and customers concerning products, advice, installations and other services delivered by EcoRay, unless otherwise stated in a specific quote, order confirmation or separate agreement.
1. About EcoRay
EcoRay ApS
Livjægergade 17 B, 2100 Østerbro
CVR: 45898385
Email: info@ecoray.dk
Phone: +45 52 51 54 53
2. Quotes and conclusion of agreements
A quote from EcoRay is based on the information available at the time of the quote, including information about the home, energy consumption, roof, electrical installation, access conditions and other technical matters.
A binding agreement is, as a general rule, considered concluded when the customer has accepted EcoRay's quote or order confirmation. If there is a discrepancy between these terms and conditions and a specific quote or order confirmation, the specific contractual basis takes precedence.
EcoRay may make reservations regarding technical conditions, requirements from authorities, grid connection, supplier changes and other matters that can only be established after a closer inspection of the property or installation.
3. Prices and payment
Prices are stated in the specific quote or order confirmation. Unless otherwise stated, prices for private customers include VAT.
The payment schedule, any payment on account and the payment deadline are set out in the contractual basis. In the event of late payment, EcoRay may charge interest and fees to the extent permitted by law.
If the customer chooses financing through an external financing partner, the financing agreement is concluded directly between the customer and that financing partner. The financing partner's own terms apply to the financing.
4. Site inspection, calculations and assumptions
Calculations of production, savings, payback time, energy consumption and the like are estimates based on the information and assumptions available at the time of calculation. Actual results may vary due to factors including weather, energy prices, consumption patterns, the condition of the building, shade, grid conditions, component performance and changes in legislation or taxes.
If a physical or technical inspection reveals conditions that significantly change the assumptions for the agreed solution, EcoRay will contact the customer before any significant changes are made.
5. The customer's responsibilities
The customer must provide correct and complete information about the property and ensure reasonable access to the areas where the work is to be carried out. The customer must also inform EcoRay of any known concealed installations, building conditions, easements or other matters that may be relevant to the work.
Unless otherwise agreed, the customer is responsible for necessary permits or approvals relating to matters the customer controls. EcoRay handles the registrations and notifications that are expressly included in the agreed delivery.
6. Delivery and installation
Stated delivery times and installation dates are indicative unless expressly agreed as binding. EcoRay endeavours to meet agreed schedules and will inform the customer of any significant changes.
The installation is carried out in accordance with the agreed solution and applicable professional requirements. Where the work requires authorisation, it is carried out by relevant authorised professionals or partners.
Minor changes to components or execution may occur if necessary for technical or supply reasons, provided that the overall solution still corresponds to the agreed level.
7. Delay and circumstances beyond EcoRay's control
EcoRay is not liable for delays caused by circumstances beyond EcoRay's reasonable control, including supplier failure, shortage of materials, processing by authorities, grid companies, extreme weather, labour disputes, transport disruptions or other force majeure-like circumstances.
If a delay becomes significant, the customer's rights under mandatory Danish law apply.
8. Right of withdrawal for consumers
If an agreement with a consumer is concluded by distance selling or away from EcoRay's business premises, the customer as a general rule has a 14-day right of withdrawal to the extent that the Danish Consumer Contracts Act (forbrugeraftaleloven) applies.
If the customer expressly requests that a service begins before the withdrawal period expires, the customer may, depending on the circumstances, be obliged to pay for the part of the service already delivered if the customer later exercises the right of withdrawal.
The right of withdrawal may be limited or lapse for goods that are made or adapted specifically to the customer's individual choices, to the extent permitted by law. The customer receives the statutory information about the right of withdrawal in connection with the specific agreement when the rules apply.
9. Changes and cancellation
If the customer wishes to change or cancel an agreed delivery after the agreement has been concluded, EcoRay must be contacted as soon as possible. Whether the change can be made, and whether it involves costs, depends on factors such as how far the project has progressed and whether materials or external services have already been ordered.
This does not limit a consumer's mandatory rights, including any statutory right of withdrawal.
10. Defects, complaints and warranty
If the customer believes that a delivery is defective, EcoRay must be contacted within a reasonable time after the defect has been discovered. EcoRay must be given a reasonable opportunity to investigate and, where relevant, remedy the matter.
The customer's statutory rights under Danish law apply regardless of any manufacturer's warranties or separate warranties. Specific product, performance or installation warranties are set out in the quote, the order confirmation or the relevant warranty documentation.
Warranties do not cover matters caused by incorrect use, interventions by others, lack of maintenance, accidental damage or circumstances outside the normal use of the product or installation, unless otherwise provided by mandatory law or the specific warranty.
11. Liability
EcoRay is liable in accordance with the general rules of Danish law. EcoRay is not liable for indirect loss, operating loss or consequential damage to the extent that such a limitation is valid under applicable law.
EcoRay is not liable for differences between estimated and actual energy savings, production figures or financial results when the differences are due to changed or unknown assumptions.
Nothing in these terms limits liability that cannot be limited or excluded by law.
12. Third-party products and digital services
A solution may include products, software or services from third-party suppliers. Where a third-party service requires a separate account, licence or acceptance of the third party's terms, the customer will be informed of this.
Updates, functionality and availability of third-party software may change over time and are not necessarily controlled by EcoRay.
13. Personal data
EcoRay processes personal data in connection with quotes, customer service, installation and other administration. You can read more on the Privacy and cookies page.
14. Complaints
If you are dissatisfied with a delivery, please contact EcoRay at info@ecoray.dk, so we can try to find a solution.
Consumers retain the complaint options and rights that follow from mandatory Danish consumer law.
15. Governing law and jurisdiction
The agreement is governed by Danish law. The parties will first seek to resolve any dispute amicably. If this is not successful, the dispute will be heard by the competent Danish courts, unless mandatory rules provide otherwise.
16. Changes to the terms
EcoRay may update these terms and conditions. The version that applies to a specific order is, as a general rule, the version in force when the agreement was concluded, unless otherwise agreed or required by law.
Contact
Questions about the terms and conditions can be sent to info@ecoray.dk or asked by phone on +45 52 51 54 53.